This section provides an overview of the email services available to LiveZone clients. You will find an overview of some of the terminology and facilities that are available to you.

Email: an Introduction

Email Addresses

An email address is of the form mailName@domainName. "mailName" is any sequence of letters, either upper or lower-case, or hyphens (-). "domainName" is the name of the domain at which you will receive the mail; examples of domain names are: livezone.net, highschool.edu, nonProfit.org, ix.netcom.com, brainstorm.net, bigMall.livezone.net, mainOffice.largeCorp.com, and so on.

Domain names must be defined and maintained in a DNS server. Domain names are case-insensitive.

Mail Names

Mail names can be anything at all. The same mail name can be used on several different domains, resulting in several unique email addresses. For example, although we use the mail name "info" (info@LiveZone.com), our clients can also use the mail name "info" with their domains (e.g., info@yourDomain.com), without mail becoming misdirected.

Routing of email addresses is performed by a text pattern matching process. Thus, correct spelling of mail names is necessary. An email address can be specified to receive email for domain for which the mail name is unknown; email to unknown mail names can optionally have be "returned to sender, address unknown".

Each domain's DNS entry will define which MX (Mail Exchange) will handle email for each domain name within the domain. It is the responsibility of the mail exchange to deal with all incoming email for the domain names for which it is responsible.

Auto-Forwarded Email

The LiveZone mail exchange can route incoming email in two possible ways:

• email is sent to the POP account defined for the email address
• email is automatically routed to any other email address (which could itself be routed to another, and so on). Senders won't see any forwarding activity -- email appears to them to be going to a "normal" email account.

Should you choose, mail addressed to your domain hosted on the LiveZone server can be directed to an email address you maintain at another Internet provider or service, such as America Online or AT&T.

POP Account

POP (Post Office Protocol) accounts are used to receive email on our server, where it is stored until you retrieve it. POP email is supported by many popular Internet suites & mail client applications, including QualComm's Eudora, Microsoft Outlook and Mac Mail.

To access mail received at your POP account, you must access the LiveZone POP mail server via the Internet. When we setup your POP account, you'll select the mail names that will be forwarded to your POP account, as well as your Unix "username" and password. You must specify both your username and password to retrieve your email from the account.

Simple Suggestions for Selecting Email Addresses

• There is no limit to the number or combination of POP and auto-forwarding email addresses that can be defined for a domain.
• POP accounts are normally assigned to either individuals, or job functions.
• Make your email address easy to say, easy to spell, and easy for your friends and clients to remember.

Configuring Your POP Email Client

Configuration of your email client application requires several settings be correctly specified before you will be able to send or retrieve your email.

Clients using POP3 accounts should note that you'll specify POP accounts in one of two different forms:

• user%domain.com@mail.domain.com when your email program expects a POP account to be specified all in one field (like Eudora, for example)
• username = user@domain.com, hostname = mail.domain.com when POP accounts are specified as two separate fields, one for username, and a second for hostname (like Eudora, Mac Mail or Microsoft Outlook).

An Example

My email address is Daniels@BigIdea.com. When I send email, people will see that it's from me, because the return address on the message will be: Daniels@BigIdea.com (Jack Daniels).

• My name is "Jack Daniels" (my mother chose it)
• The mail name I chose is "Daniels"
• My company's domain name is "BigIdea.com"
• My password is "coffee"; I set it up myself with LiveZone's Web browser interface to the their email server at http://www.LiveZone.net/admin/ .

My email client application (e.g., Qualcomm's Eudora or, Microsoft Outlook) requires the following settings to be entered before it will handle my email correctly.

• Real name: Jack Daniels
• Return address: Daniels@BigIdea.com
• Important - POP account (for retrieving my email): daniels%bigidea.com@mail.bigidea.com Note the syntax - in particular, there's a % percent sign, then an @ sign, and that my domain name (yours too) appears in two places.
• Password: coffee
• SMTP server (for sending email) is: your ISP will have specified the SMTP server that you should use. In extreme cases where you do not have access to an SMTP server, LiveZone can permit you to use ours; please contact LZSupport @ LiveZone.com with your request.

Frequently Asked Questions - Managing Your Email Account

How to make email work with new secure systems.

Introduction

Unfortunately SPAM has changed the way everyone handles email. LiveZone and your ISP (cable modem or DSL provider) have taken steps to prevent the unauthorized use of their mailservers by spammers. This means that your email client with have to authorize (login with username and password) before you can receive or send email. Below we will cover the most common cases so that you can quickly get your email client working.

To confirm internet access and your email account login information, let's check your webmail access first. You've probably used regular webmail before, to make it secure just use https instead of regular http. From the file menu open a New Browser window and type in https://webmail.your-domain.com replacing "your-domain" with the name of your company. For example, if you used http://webmail.your-domain.com in the past, you can now use https://webmail.your-domain.com for secure access. Remember on webmail "Login Name" is the first part of your email address before the @.

Defining parts of your email address

You already know your LiveZone email address is of the form
your_addr@your_domain.com
For email client programs like Outlook Express, Eudora, and Thunderbird, the username is different from the Login Name above.

Your LiveZone username replaces @ with % like this
your_addr%your_domain.com
Your LiveZone password is
the same password you used above to log into webmail.your_domain.com

Which problem do you have?

-- Usually I can send mail, but if I haven't checked my incoming mail recently then I have trouble sending mail:

1. Open your email client program.
2. Go to the email account settings/preferences for checking mail.
3. The LiveZone POP server is mail.livezone.net.
4. Set the option to check for mail every 5 minutes.
5. Check that your username and password are entered as noted above.
6. Save your settings.

-- I can not send mail at all, the error message says I must authorize first:

This is most likely your ISP provider blocking your SMTP from sending email - like AT&T DSL - as they want to control users spamming with their SMTP.

To help solve this for LiveZone accounts:

1. Open your email client program.
2. Go to the email account settings/preferences for sending mail.
3. The LiveZone SMTP server is mail.livezone.net.
4. Check the option labeled "Use an encrypted connection (SSL)". Check box to change the SMTP port to 465 (non-SSL is port 25). This may be listed as, "My outgoing server (SMTP) requires SSL or TLS authentication".
5. Check that your username and password are entered as noted above.
6. Save your settings.

NOTE: If you want secure POP (incoming): change the port 110 to port 995.
If you want secure IMAP: Change port 143 to port 993.

For more guidance use Communigate Pro from Stalker - http://www.stalker.com. They have excellent online support.

SpamCatcher

As part of the upgrade, we now offer a premium SpamCatcher service to filter and reduce the spam you have to deal with. We enrolled your LiveZone domain in a free trial subscription in the last couple of weeks so you can see how it works.

The most obvious thing SpamCatcher does is to set high-scoring email (suspected spam) to have red text (most email programs support color).

The mail server can also automatically filter high-scoring email (spam) into a separate "suspected spam" folder on the server. That way, you can deal with suspected spam when you have time, instead of every time you check your email. Since these are often phishing or virus emails, it also reduces the risk of accidentally opening them. Using webmail, you can then review the separate folder with the suspected spam. (You could setup these filters yourself, or we could do it for you.)

For users that don't use email (POP or IMAP), they can either do the filtering on the server (described above), or have their email program do the filtering on their PC when fetching email from the server. We could walk you through this setup, but it depends on the specialized email program you use.

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Our SpamCatcher service costs $19.95 per user per YEAR (note: a user can have more than one mailbox), with discounts for more than 10 users. This works-out to about 5-cents per day, which we believe is a tremendous value for one of the most sophisticated spam filter products available.

If you want to learn more about the SpamCatcher service we're using, information can be found on the vendor's website at http://www.mailshell.com/mail/client/oem2.html/step/howitworks

Let me know if you'd like to discuss this further, or have us setup some of the automated filters for you. If you'd like us to keep up this service for your domain, just email us with Spamcatcher in the subject with your domain and number of users you plan to have.

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Last Updated Nov. 2009
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